Throughout this last year of hardship, there have also been areas of growth. Businesses have found opportunities to adapt, grow, and look at their processes with fresh eyes. Areas like customer support, creative budgeting, andAt the start of the COVID-19 pandemic, many companies were forced to urgently implement new technologies or rebuild their business model to survive an unprecedented working environment. Now, many countries are experiencing a second wave of the virus and are implementing social distancing restriction[...]